Absa Bank Kenya has said it will pay back KSh 80,000 to a customer whose money was stolen from her account after it was hacked by fraudsters.
The customer identified as Winnie had complained to the lender that her account was illegally accessed on Monday, May 11, at night.
“On 11th I was working the night shift. I passed by a fuel station at Kasarani where I swiped my card for KSh 1,000,” Winnie said.
The woman said she then received a notification from the bank indicating KSh 0 had been debited in her account, followed by another message showing KSh 109 had been removed before credited.
“By the time the fraud team was getting back to me, a transaction of three phases had been made, totaling KSh 600,000,” she said.
The bank, however, said the client exaggerated the amount stating only KSh 80,000 was withdrawn as it promised to refund.